Cancelation/damage

Our Cancelation and damage policy

Paying online or calling Provincetown Aquasports and giving Credit Card information means you are making a BOOKING not a RESERVATION.  Booking means you are paying 100% for a service at Provincetown Aquasports.  Cancelation of a Booking will result in a refund as follows.

CUSTOMER CANCEL LESS THAN 24 HOURS FROM BOOKING TIME – 50% REFUND

ALL OTHER CUSTOMER CANCELLATIONS – 75% REFUND

NO CALL NO SHOW – NO REFUND

CUSTOMER RESCHEDULE FOR ANY REASON – $50

IF PROVINCETOWN AQUASPORTS HAS TO CANCEL FOR ANY REASON CUSTOMER WILL RECEIVE A FULL REFUND

Provincetown Aquasports does not rent equipment with large dents or holes.  If the customer returns equipment with large dent or hole you will be charged.

SINGLE SIT ON TOP KAYAK OR STANDARD PADDLE BOARD

Large dent $100

Hole in kayak/paddle board or lost kayak/paddle board $500

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DOUBLE SIT ON TOP KAYAK, PREMIUM PADDLE BOARD, SINGLE SIT INSIDE KAYAK

Large dent $100

Hole in kayak/paddle board or lost kayak/paddle board $700

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BROKEN/LOST KAYAK PADDLE OR LIFE JACKET $60

BROKEN/LOST PADDLE BOARD PADDLE $80

BROKEN/LOST SITTING CHAIR $80

BROKEN/LOST LOUNGE CHAIR $200

BROKEN/LOST BEACH UMBRELLA $250

All policies are non-negotiable